Terms & Conditions
The following outline concerns both the liability of Rocky Road Travel (Trading as Rocky Road Travel) and the responsibilities of the customer.
We are Rocky Road (trading as Rocky Road Travel) and we look forward to the opportunity to act as your tour operator for either your trip to the Democratic People’s Republic of Korea (hereafter used interchangeably with DPRK), Iraq, Iran or any other of our destinations. The following conditions describe your obligations as a customer when purchasing either an independent tour or a group tour through us. The terms “we”, “us” and “our” refer to Rocky Road (trading as Rocky Road Travel). The term “you” refers to the customer.
A 30% deposit is due upon booking confirmation for most tours. The remaining 70% balance must be paid in cash at the pre-tour meeting on tour. This policy is subject to change depending on the tour destination.
Any bookings made under 30 days will be required to be paid in full.
Some of our tours are run on a “codeshare” basis whereby they may not necessarily be led by a Rocky Road Travel tour leader. Due to the nature of travelling in obscure destinations, sometimes it is necessary to combine customers from two or three companies to make sure our tours are 100% guaranteed.
All cancellation notices must be received in writing and will become effective as of the date of receipt by us. Tour refunds will be calculated based on the information contained in the following table:
|30 days in advance||100%|
- Customer is liable for any transaction charges associated with the refund process.
- All cancellations incur a minimum €50 administration fee.
- In the event of the company incurring non-refundable costs and expenses, including, but not limited to flight booking and hotel reservations this shall be deducted from any refund due to the customer.
As with all travel there is always a minor chance that a visa will be refused.
Our ability to obtain visas for our customers has been on the whole extremely successful and any inability to obtain a visa has always been for cause.
If the customer has provided accurate information and their visa is refused we will grant a full refund of any payments made to us minus associated transaction fees and costs. In addition we will not be held responsible for any costs incurred by the customer in traveling to the location from which their tour was scheduled to depart.
In the event customer intentionally misleads us in an attempt to enter the DPRK or any of our other destinations depending on our invitation, any deposit paid will be forfeited.
Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather or road conditions, fire, bureaucratic obstacles, changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control.
If such an event or circumstance arises and said event or circumstance results in an inability to proceed with the tour, customer shall be entitled to a refund minus reasonable costs incurred by us.
Rocky Road Travel (Trading as Rocky Road Travel) expressly disclaim any and all liability for customer’s damages for emotional distress, mental suffering, or psychological injury of any kind, under any circumstances. We have no responsibility in whole or part and customer agrees we are not liable for any and all liability or claims for any occurrences including but not limited to any delay, loss, accidents, personal injury, political unrest, sickness, medical expenses or property damage occurring on tour.
We therefore require all customers to obtain sufficient insurance that, in the event of any possible risk, will provide sufficient cover for customer and if applicable, any dependents he or she is traveling with. It is your responsibility to ensure that the insurance coverage includes, but is not limited to, medical and health cover for an injury or sudden illness while on tour, 24 hour emergency service and assistance (including repatriation if you become too ill to continue the tour), cancellation and curtailment, lost and stolen possessions cover, and personal liability cover. Any claims must be directed towards your insurers.
Customers are required to follow local laws and regulations at all times. In the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.
Customers are required to follow the guidance and company rules of Rocky Road Travel (Trading as Rocky Road Travel) at all times.
We reserve the right to expel without refund, those customers who refuse to abide by company policies.
Due to the nature of travel/tourism in the DPRK and our other destinations, itineraries do not provide or imply a guarantee of the tour’s contents. Though we will make every effort to keep itineraries as described and to find suitable replacements, Rocky Road Travel and/or KITC reserve the right to make changes to the itinerary in response to unforeseeable events.
By employing our services to travel to the Democratic People’s Republic of Korea, you confirm that you are not:
a) a citizen of the Republic of Korea;
b) a professional journalist or photographer; or
c) intending to publish any video or photographic material recorded during your trip.*
*This applies mostly to those intending to make documentary-style productions concerning the trip to DPRK. If you are unsure whether or not you fall into this category please inform us of your intentions and we will advise based on your specific situation. Posting on social media services such as Facebook, Twitter, or Instagram for personal travel updates is acceptable.
We are subject to the laws of DPRK and any infringement on the aforementioned conditions will result in serious consequences for us, for the infringer, for the rest of the group and for our Korean tour guides. In the event that you fall under one of these categories and this fact is realized by the DPRK authorities while you are visiting the Democratic People’s Republic of Korea, you understand that we will be unable to offer any assistance. Further, customer agrees that with respect to the booking and visa application process, intentional withholding of personal information will result in a forfeiture of deposit if visa is denied as a result of customer falling under one or more of the aforementioned categories.
Points B and C also apply to most of our international tours, please check with us first if you plan to publish material garnered from a tour
In the event the customer intends to travel to and from China using a transit visa they bear full responsibility for ensuring the transit visa is organised correctly. We will offer assistance in the event of issues arising with customer’s transit visa in Pyongyang, but will in no case be held liable for any costs incurred in arranging customer exits.
Please note that Pyongyang Airport will require a printed paper copy of customer flight confirmation in it’s entirety – it is the customer’s responsibility to ensure this is arranged prior to the trip.
NON-LIABILITY FOR CHANGES
Rocky Road Travel (Trading as Rocky Road Travel) reserves the right to change these terms and conditions at any time and we will notify clients if such changes are made.
Price quotations are subject to change without notice and will not be binding until a booking has been confirmed.
We fully reserve the right to change or amend all itineraries on a case by case basis depending on the situation on the ground. In such cases we will always provide a suitable replacement.
Train, and flight tickets are subject to availability. We reserve the right to change the mode of transport depending on availability.
If for any reason a client does not complete any portion of their tour or abandons their scheduled tour after departure, no refund shall be given nor will any credit be given towards future travel.
The advertised price of the tour and the currency in which payment can be made are not guaranteed and, up until the point at which balance has been paid by customer, Rocky Road Travel reserves the right to both alter the price of the tour and refuse payment in any specified currency.
Rocky Road Travel does not accept payment for tours in the DPRK (North Korea) Iran or Eritrea.
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.